-24%
ServiceNow ITSM Certification Training
About This Course
Transform Your IT Service Management Career with ServiceNow
Are you ready to advance your career in IT Service Management (ITSM)? Our ServiceNow ITSM Certification Training is designed for IT professionals looking to develop expertise in managing and optimizing IT services with one of the world’s leading ITSM platforms, ServiceNow.
Why Choose Our ServiceNow ITSM Training?
Master ServiceNow ITSM Modules
Learn to configure, implement, and manage ITSM processes on the ServiceNow platform. Gain a deep understanding of how ServiceNow transforms IT service delivery and supports business operations.
Accelerate Your Career in IT Service Management
ServiceNow is widely adopted across industries for automating and managing IT services. By mastering this platform, you open doors to a variety of ITSM roles, including ServiceNow Administrator, IT Service Manager, and ITSM Consultant.
Hands-On Training with Real-World Scenarios
Our training is designed for practical learning. You will engage in hands-on labs and live demos where you will work directly within the ServiceNow platform to configure and implement ITSM processes.
Course Features
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Expert-Led Instruction
- Learn from experienced professionals who have hands-on expertise in deploying and managing ServiceNow ITSM implementations.
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Interactive Learning
- Engage in live demonstrations, hands-on labs, and real-time case studies. Practice configuring and managing ITSM processes directly in ServiceNow.
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Flexible Learning Options
- Choose between online live classes or on-demand video sessions to fit your schedule. Access the training materials anytime and anywhere.
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Comprehensive Study Materials
- Access a wide range of study guides, practice exams, and additional resources designed to help you master the course content.
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Certification Exam Preparation
- Prepare for the ServiceNow ITSM certification exam with practice tests and detailed exam review sessions.
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Post-Course Support
- Get ongoing support for career guidance, certification advice, and job placement assistance even after the course ends.
Learning Objectives
Master ServiceNow ITSM Modules
Gain in-depth knowledge of core ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Service Catalog, CMDB, and Knowledge Management.
Automate IT Service Management Processes
Learn how to automate critical ITSM workflows to enhance efficiency, reduce manual intervention, and improve response and resolution times across incident, change, and service request management.
Configure and Customize ServiceNow
Develop hands-on experience configuring and customizing ServiceNow's user interface, forms, fields, and tables to suit business-specific needs.
Implement SLA Management and Escalation Rules
Understand Service Level Agreements (SLAs) and configure escalation rules in ServiceNow to ensure compliance with internal and external service standards.
Leverage ServiceNow Performance Analytics
Gain expertise in using Performance Analytics to create powerful reports and dashboards to measure the effectiveness of ITSM processes and track KPIs.
Integrate ITIL Best Practices
Understand ITIL (IT Infrastructure Library) best practices and how they are applied within ServiceNow to ensure consistent and high-quality service delivery.
Manage and Maintain Configuration Items (CIs)
Learn to manage Configuration Management Database (CMDB) and CIs, track assets, and analyze dependencies to assess the impact of changes and incidents.
Work with ServiceNow’s Self-Service Portal
Customize and optimize the Self-Service Portal to empower end-users with tools to create incidents, request services, and find solutions via Knowledge Management.
Design and Implement Knowledge Management Solutions
Learn how to create, manage, and publish Knowledge Articles in ServiceNow, enabling end-users and service desk agents to resolve issues independently and improve self-service.
Prepare for the ServiceNow ITSM Certification Exam
Thoroughly prepare for the ServiceNow ITSM certification exam with practice tests, real-world case studies, and review sessions, ensuring you're ready to become a certified ServiceNow ITSM professional.
Material Includes
- Comprehensive Courseware
- Access to detailed, step-by-step course modules covering all aspects of ServiceNow ITSM, including Incident Management, Problem Management, Change Management, and more.
- Hands-On Lab Exercises
- Interactive lab exercises and real-time practice sessions to reinforce the concepts learned in each module, enabling you to configure and customize ServiceNow ITSM modules.
- Case Studies and Real-World Scenarios
- Case studies and real-world examples that demonstrate how ServiceNow ITSM is applied across industries, helping you understand practical use cases and implementation strategies.
- Practice Tests and Quizzes
- Multiple practice tests and quizzes to assess your understanding, track your progress, and prepare effectively for the ServiceNow ITSM certification exam.
- Access to Recorded Sessions
- Recorded video tutorials for each module, allowing you to review and revisit the material at your own pace, ensuring you have a solid grasp of all topics.
Requirements
- Basic IT Knowledge
- A foundational understanding of IT Service Management (ITSM) concepts and basic IT infrastructure is recommended to maximize the learning experience. Familiarity with ITIL processes is a plus but not required.
- Computer and Internet Access
- A laptop or desktop with a stable internet connection is required to access the training materials, participate in live sessions, and complete hands-on labs.
- ServiceNow Instance
- An active ServiceNow personal developer instance (provided for free by ServiceNow) will be required for hands-on exercises. You can create this instance prior to the start of the course.
- Pre-Course Reading and Preparation
- A brief pre-course reading on ITIL frameworks and ServiceNow basics is recommended to help you get acquainted with the platform and terminology. This will help you absorb the course content more effectively.
- Active Participation and Commitment
- Attendees should commit to attending live sessions, completing hands-on labs, and engaging in quizzes and practice tests to fully benefit from the course. This ensures a deeper understanding of ServiceNow ITSM processes.
Target Audience
- IT Service Management Professionals
- ITSM professionals seeking to expand their expertise in automating and optimizing service management processes using ServiceNow.
- ServiceNow Administrators
- Individuals currently working as ServiceNow administrators who want to enhance their knowledge and skills in configuring and managing ITSM modules within the platform.
- Business Analysts and Consultants
- Business analysts or IT consultants who aim to understand ServiceNow ITSM capabilities to improve business operations and deliver ITSM solutions to clients.
- Project Managers and IT Managers
- Project Managers or IT Managers responsible for implementing and overseeing ITSM projects, looking to understand ServiceNow workflows and best practices in service delivery.
- Individuals Pursuing ServiceNow ITSM Certification
- Professionals interested in gaining formal certification in ServiceNow ITSM, looking to boost their career prospects and credibility in the IT service management field.
Curriculum
30 Lessons50h
Module 1: Introduction to ServiceNow Platform
Overview of ServiceNow Platform and ITSM
ServiceNow Data Structure
Hands-On
Module 2: Incident Management
Module 3: Problem Management
Module 4: Change Management
Module 5: Service Catalog & Request Management
Module 6: Configuration Management Database (CMDB)
Module 7: Knowledge Management & Automation
Module 8: Reporting, Analytics & Exam Preparation
Module 9: Real-Time Projects for ServiceNow ITSM
In this module, you will work on two trending real-time projects that reflect how ServiceNow ITSM is being implemented in modern businesses. These projects will help you apply the concepts learned in the previous modules to actual scenarios, giving you hands-on experience with ServiceNow's full capabilities.
Your Instructors
pathxcel
See more
₹31,999.00₹42,000.00
Material Includes
- Comprehensive Courseware
- Access to detailed, step-by-step course modules covering all aspects of ServiceNow ITSM, including Incident Management, Problem Management, Change Management, and more.
- Hands-On Lab Exercises
- Interactive lab exercises and real-time practice sessions to reinforce the concepts learned in each module, enabling you to configure and customize ServiceNow ITSM modules.
- Case Studies and Real-World Scenarios
- Case studies and real-world examples that demonstrate how ServiceNow ITSM is applied across industries, helping you understand practical use cases and implementation strategies.
- Practice Tests and Quizzes
- Multiple practice tests and quizzes to assess your understanding, track your progress, and prepare effectively for the ServiceNow ITSM certification exam.
- Access to Recorded Sessions
- Recorded video tutorials for each module, allowing you to review and revisit the material at your own pace, ensuring you have a solid grasp of all topics.
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